Tech Support

Technical Support!

Having trouble accessing your favorite show? We’re here to help! Check out these most common issues and how to resolve them!

          • I Can’t Log In To DNRcast app 
              • The DNRcast app for iPhone is for DNR Plus subscribers only. Other subscription levels or legacy DerekandRomaine.com subscribers will not be able to access the DNRcast app without a DNR Plus subscription from DNRStudios.com
              • DNRcast App uses your user name only. Your email address can’t be used as a log in for the DNRcast app. Use your regular user name.
              • User name and password boxes are case sensitive. All user names are all lower case.
              • If you have recently had a software update on your phone, you may need to restart to log into the app again. Try restarting your iPhone and then use your user name and password.
              • If you have forgotten your password or think it might be wrong, click the forgot password link on the app to update your password.
            • My Personal Podcast App Stopped Loading New Episodes
              • Log in to DNRStudios.com to confirm your account is still active. When a subscription lapses after issues with your card, our system automatically generates notice emails. However, they may end up in spam folders or may otherwise be missed. The most common solution is reactivating your subscription if it has lapsed. Do not create a new subscription as this will generate a new private URL and your old private URL will continue to not work. Once your subscription is reactivated, your private URL will work again.
              • Click refresh on your show feed within the app. Restart your phone and then check the app again.
              • Consider trying a new podcast player. This article includes other recommended podcast app for your phone or computer. You can then add your private UrL from your account page to one of them.
              • Pro Tip: when copying and pasting your Private URL, if you are using a non-Apple app or Android app other than Podcast Addict, change the beginning of your private url link from podcasts:// to https://.
            • Issues With The DNRcast App Causing Me To Miss The Shows
              • Most DNRcast app issues can be resolved by restarting your iPhone, clicking the refresh link on the individuals show pages within the app or logging out and logging back in.
              • If you have technical issues with the DNRcast app or you are an Android user, you can also listen to all the shows with the Private URLs under Member Links on your Account page. Simply follow the instructions in the next section.
            • I want to add the show to a podcast app on my mobile device
                • Log in to DNRStudios through your mobile web browser
                • Click here to go to your Account page
                • Scroll down to Member Links and then click the link for the show you want to add  (NOTE: if you have the DNR+ Package, you will see multiple links for the multiple shows included)
                • Your Podcast app should open, and prompt you to subscribe!
                • Now you have access to the Live Stream and previous episodes on the go!
                • Pro Tip: when copying and pasting your Private URL, if you are using a non-Apple app or Android app other than Podcast Addict, edit the beginning of your private url link from podcasts:// to https://. That will allow other podcast apps to read your private URL code
                • Check out the video below for a visual walkthrough! (Note: the video uses Derek and Romaine as an example, but the steps are identical for all shows)

        Be sure to read our FAQ for further information! If you need more assistance, contact us!